Privacy Policy

Effective: November 3, 2026

1. Information We Collect

Depending on how you interact with us, we may collect the following information:

• Name and contact information, including telephone number and email address.
• Vehicle information, including make, model, year, condition, and requested services.
• Appointment details, estimates, service history, and related communications.
• Photographs or other information you provide concerning your vehicle.
• Payment and transaction information needed to process purchases or maintain records.
• Website usage information collected through cookies or analytics tools, when enabled.

2. How We Use Information

We may use information to:

• Respond to inquiries and provide estimates.
• Schedule and perform automotive services.
• Communicate about appointments, invoices, service updates, and customer support.
• Process payments and maintain records.
• Improve our website and customer experience.
• Send promotional emails or text messages when you have provided applicable consent.
• Comply with legal obligations and protect our business against fraud or misuse.

3. Google Business Profile & AI Messaging

Customers may contact Superior Coatings Texas through Google Business Profile messaging. These conversations may initially be handled by Google's AI-powered messaging technology.

Messages and information submitted through this service may be processed by Google and made available to Superior Coatings Texas to respond to inquiries, provide customer assistance, and arrange services.

Customers may request communication with a human representative. Google's handling of information is also subject to its applicable privacy policies.

4. Text Messages & Email Marketing

We may communicate through phone calls, text messages, and email for customer service and appointment-related purposes.

Promotional communications are sent only when we have obtained the consent required by applicable law. Consent to marketing is not a condition of purchasing our services.

You may opt out of promotional text messages by replying STOP, where supported, or by contacting us directly. Promotional emails will include an unsubscribe method when required.

We do not sell or share mobile phone numbers or text-message opt-in consent with third parties for their independent marketing purposes. Information may be shared with providers that deliver messages on our behalf, subject to appropriate restrictions.

5. Payment Processing

Superior Coatings Texas uses Chase payment processing services and may provide secure online payment links.

Payment information is processed by the applicable payment provider. We may retain transaction details, invoices, and payment status information for business records.

We do not request complete payment card details through ordinary email or Google Business Profile messages.

6. Service Providers & Disclosure

We may disclose information to trusted providers supporting website hosting, communications, scheduling, payment processing, analytics, and business operations.

We may also disclose information when required by law, to protect legal rights, or in connection with a lawful business transaction.

7. Cookies & Website Analytics

Our website may use cookies and similar technologies for website functionality, performance measurement, and analytics.

Depending on your browser and available website controls, you may be able to restrict or disable cookies. Some website features may not function as intended.

8. Information Security & Retention

We take reasonable measures designed to protect personal information against unauthorized access, misuse, or disclosure. However, no internet transmission or storage system can be guaranteed secure.

We retain information for as long as reasonably necessary for the purposes described in this policy, including customer service, accounting, legal obligations, and dispute resolution.

9. Your Privacy Choices

You may contact us to request access to, correction of, or deletion of personal information we maintain, subject to applicable law and legitimate recordkeeping requirements.

You may also withdraw consent for promotional communications at any time.

10. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 through our website.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, business practices, or legal requirements. Updated versions will be posted on this page with a revised effective date.